Restaurant Management Tools

46 Articles

“Reassign” and “Take” Server Orders

Restaurants will enjoy the ease of reassigning or taking orders, even outside of the floor plan! The Take and Reassign custom buttons allow employees to take or reassign customer orders directly at the Register. Reassign allows a…

Reprint Receipts

Use Reprint to print a receipt for any closed, paid order. Add this button to the Register app in a convenient location, such as the submenu or other standard button location. To make the Reprint button available in…

Tab Auth Receipt Options

(NOTE: THIS ARTICLE HAS BEEN MOVED TO THE 2021 RELEASE NOTES ARCHIVE. YOU WILL BE REDIRECTED.) Print option settings for Tab Auth orders enable you to save time and paperwork clutter by limiting receipt printing.

Kitchen Display System (KDS)

Exatouch Point of Sale’s integrated kitchen display system (KDS) helps restaurants and QSRs streamline operations, improve service, and increase revenues! A KDS enables you to: Save on paper – Eliminate paper tickets with a clean, digital KDS!…

How to Join Tables

Sometimes customers want to join their table with another customer’s table. Tables with open orders can be joined from the Floor Plan screen. Tables must have open orders associated with them before they can be joined:

Manage Bar Tabs with Tab Auth

The Tab Auth feature enables bars to provide exceptional customer service with the security of knowing that payments will be covered. Pre-authorize credit cards when a customer’s tab is opened, then ring up the tab easily and…

Benefits of Pre-Authorization

Pre-authorization helps you offer timely bar service, seamless transactions, reduce fraud risk, and improve customer satisfaction.  Exatouch’s Tab Auth feature enables you to pre-authorize a bar tab and manage it effectively.

Set Up Expanded Pickup, Delivery, and DeliverMe Online Ordering Options

Expanded pickup and delivery options give your customers more ways to submit orders for pickup and delivery. When you integrate with DeliverMe online ordering, customers can conveniently submit orders for immediate or future pickup and delivery.

Define Your Pickup and Delivery Workflow

When you expand your offerings to include pickup and delivery orders, defining your pickup and delivery settings is one part of setting up your pickup and delivery workflow. If you add online ordering through DeliverMe, many of…

Updated! Tab Authorization

(NOTE: THIS ARTICLE HAS BEEN MOVED TO THE RELEASE NOTES PRIOR TO 2020 ARCHIVE. YOU WILL BE REDIRECTED.) Bars and eateries will enjoy refinements to Exatouch’s “Tab Authorization” functions, including pre-auth override prompts, automatic customer labeling, split…

Course Firing from the Register

Course firing allows restaurants to effectively prepare and present multi-course meals. Merchants control when food is sent to the kitchen through the use of a Fire button, giving staff the ability to provide steady and timely table…

Find an Open Order

Find an open order at the register.

Preview Open Orders

Before you open a saved order, preview it to confirm that it is the one intended.

Place an Order from the Register

Orders will vary based on menu options you’ve set up in Exatouch. The following steps will help you place an order from your register. Details of your order may vary, but the steps to placing an order will…

Rename Restaurant Courses

Restaurant courses are given generic names by default (i.e. Course 1, Course 2, etc…) but they can be renamed according to your restaurant model. For example, courses can be renamed: Beverages, Appetizers, Soup, Salad, Entrees, Dessert. Courses…

Set Default Order Type

Restaurants can choose which order type is selected by default at the register. For example, if a pizzeria accepts mostly delivery orders, “Delivery” can be defined as the default order type at the register. Default order type…

Tab Auth Set Up

Provide excellent customer service with the Tab Auth feature! Pre-authorize customer credit cards, process pre-approved tab transactions, and close tabs quickly and easily. Tab Auth is available for restaurants, including bars, lounges, and table service establishments.

How to Merge Orders

Customer orders are merged from the Get Order screen:

Set Up Course Firing Printer Preferences

Restaurants provide steady and timely table service for multi-course meals through the use of course firing. Course firing allows restaurants to control when food is sent to the kitchen to be prepared. Enable course firing in Settings.

Course Firing from the Floor Plan

Course Firing enables restaurants to effectively prepare and present multi-course meals.  Merchants control when food is sent to the kitchen through the use of a Fire button, giving staff the ability to provide steady and timely table…

Print a Check

When a customer meals are completed, checks are printed from the register.

Reprint Receipts – Prior Releases

Any receipt for a closed order that has been paid for can be reprinted using the Reprint function, located on the register’s local menu.

View Table Status

From the floor plan, use the Status feature to view each table’s status.

View Floor Plan

Access the floor plan from the Register.

Reassign a Table

(NOTE: THIS ARTICLE HAS BEEN MOVED TO THE “REASSIGN” AND “TAKE” SERVER ORDERS ARTICLE. YOU WILL BE REDIRECTED.) Tables with orders attached can be reassigned to another wait staff member.

Link a Customer to an Order

Consistent linking of customers to their orders builds a robust customer database that you can use to track customer preferences and ensure accurate reporting. These tools help you create a better customer experience.

Ring Up Quick Picks

Select Quick Pick items to quickly build your customer’s order.

Floor Plan Views

The floor plan gives you a tangible view of your table setup and quick information about table assignments, order information, and table status. Floor plan is accessible directly from the register by selecting the Floor Plan tab….