Course firing allows restaurants to effectively prepare and present multi-course meals. Merchants control when food is sent to the kitchen through the use of a Fire button, giving staff the ability to provide steady and timely table service. These instructions describe course firing from the register.
Course firing allows you to take orders for each course, and then fire each course separately.
- Note: Course firing can also be used from the Floor Plan. See: Course Firing from the Floor Plan.
- Tip! Before using course firing, enable print preferences. See: Setup Course Firing Print Preferences.
- From Home, tap the Register icon.
- If not already selected, choose the Register tab.
- Select Course Seats.
- When prompted, choose Course 1. This will be the first course provided to the customer.
- Tip! By default there are six course options named Course 1, Course 2, etc… Courses are renamed in Settings. For example, common renames are Beverages, Appetizers, Soup, Salad, Entrees, and Dessert. See: Rename Restaurant Courses
- Note: Customer names or seats can be added to each course by typing in a customer’s name in the Name field, or by assigning a number in the Seat Number field. A name/seat can be assigned to each customer on an order.
- Click OK.
- View the “Course 1” heading. Add items for Course 1 by tapping items. For example, select: “Gingerale” and “Unsweetened Tea”.
- When ready to add “Course 2”, tap Course seats again.
- Choose Course 2, and then click OK.
- View the “Course 2” heading, then add items to Course 2. For example, select: “Blooming Onion” and “Veggie Tempura”.
- Take additional course orders by tapping Course seats as described in previous steps.
When a course is fired, course items are sent to a remote kitchen printer so staff can begin food preparation. Course 1 items are automatically fired when Send Order is selected. Items that have been fired are colored PURPLE at the register.
- When ready to fire the Course 1, tap Send Order.
- Note: If course firing print preferences have not been set up, the ENTIRE order will be sent to the remote kitchen printer when Send Order is pressed. Setup course firing print preferences to ensure that each course is fired separately. See: Setup Course Firing Print Preferences
- Course 1 is sent to a remote kitchen printer so kitchen staff can begin preparation of the items.
Pull up an order to fire the next course. Courses and items which have already been sent to the kitchen are colored PURPLE.
- Pull up the order by clicking Get Order,
accessible from the Register tab
or from the Floor Plan tab.
- Highlight the order and press Open.
- Items which have been sent to the printer are PURPLE.
- Tap Fire.
- Highlight the next course name. For example, tap Course 2 to fire the second course.
- Tip! Individual items can be fired by highlighting an individual item instead of a course name.
- Press Send Order.
- The highlighted course (or the highlighted item) is sent to the remote kitchen printer.
- Pull up the order, and fire each course until the entire order has been sent to the kitchen.
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