Restaurant Order Management

18 Articles

Kitchen Display System (KDS)

Exatouch Point of Sale’s integrated kitchen display system (KDS) helps restaurants and QSRs streamline operations, improve service, and increase revenues! A KDS enables you to: Save on paper – Eliminate paper tickets with a clean, digital KDS!…

How to Join Tables

Sometimes customers want to join their table with another customer’s table. Tables with open orders can be joined from the Floor Plan screen. Tables must have open orders associated with them before they can be joined:

Set Up Expanded Pickup, Delivery, and DeliverMe Online Ordering Options

Expanded pickup and delivery options give your customers more ways to submit orders for pickup and delivery. When you integrate with DeliverMe online ordering, customers can conveniently submit orders for immediate or future pickup and delivery.

Define Your Pickup and Delivery Workflow

When you expand your offerings to include pickup and delivery orders, defining your pickup and delivery settings is one part of setting up your pickup and delivery workflow. If you add online ordering through DeliverMe, many of…

Course Firing from the Register

Course firing allows restaurants to effectively prepare and present multi-course meals. Merchants control when food is sent to the kitchen through the use of a Fire button, giving staff the ability to provide steady and timely table…

Find an Open Order

Find an open order at the register.

Preview Open Orders

Before you open a saved order, preview it to confirm that it is the one intended.

Place an Order from the Register

Orders will vary based on menu options you’ve set up in Exatouch. The following steps will help you place an order from your register. Details of your order may vary, but the steps to placing an order will…

Rename Restaurant Courses

Restaurant courses are given generic names by default (i.e. Course 1, Course 2, etc…) but they can be renamed according to your restaurant model. For example, courses can be renamed: Beverages, Appetizers, Soup, Salad, Entrees, Dessert. Courses…

Set Default Order Type

Restaurants can choose which order type is selected by default at the register. For example, if a pizzeria accepts mostly delivery orders, “Delivery” can be defined as the default order type at the register. Default order type…

How to Merge Orders

Customer orders are merged from the Get Order screen:

Set Up Course Firing Printer Preferences

Restaurants provide steady and timely table service for multi-course meals through the use of course firing. Course firing allows restaurants to control when food is sent to the kitchen to be prepared. Enable course firing in Settings.

Course Firing from the Floor Plan

Course Firing enables restaurants to effectively prepare and present multi-course meals.  Merchants control when food is sent to the kitchen through the use of a Fire button, giving staff the ability to provide steady and timely table…

Print a Check

When a customer meals are completed, checks are printed from the register.

View Table Status

From the floor plan, use the Status feature to view each table’s status.

Ring Up Quick Picks

Select Quick Pick items to quickly build your customer’s order.

Floor Plan Views

The floor plan gives you a tangible view of your table setup and quick information about table assignments, order information, and table status. Floor plan is accessible directly from the register by selecting the Floor Plan tab….