- Note: The Exatouch Back Office software can be installed for merchants by an Exatouch staff member. To book an installation, visit: https://calendly.com/product-success-team/exatouch-free-back-office-reporting-license.
Back Office (BO) is a software that Exatouch downloads on the merchant’s computer that can do everything that a normal Exatouch unit does – except run sales. This software, which is compatible with Windows 10 or higher, can be used on a merchant’s laptop, desktop, or tablet as long as the device is operating on the same network as the merchant’s Exatouch station(s). Back Office is not compatible with other devices such as Linux, iOS, and Android.
- Note: For support, contact our 24/7 Technical Support Team at (800) 966-5520 – Option 3 or email us at support@electronicpayments.com.
The following are things that merchants commonly use BO for.
Sales Reports pull together data about sales from your Exatouch database. There are many different types of reports, including but not limited to:
- Customer Balance
- Item Code
- Payments
- Refunds/Voids
- Sales Transactions
- Taxes
Items in Exatouch make up inventory for sale and populate the menu with non-inventory items, where applicable. Users with appropriate access can add items at any time directly into Exatouch.
- Note: For retail accounts, the process of adding items to the system’s inventory is dependent on the equipment that is connected to the BO computer. For example, if a scanner is connected, merchants would be able to scan items instead of manually inputting information for them.
- See: Add an Item
Exatouch tracks inventory levels of items from purchase through sale, adding and deducting inventory as part of day-to-day operations. If you’d like to use Exatouch to help you create purchase orders quickly, set up Low Level Qty for items, or set up and use Dynamic Reordering to automate purchase order (PO) creation.
Enter business details to keep an accurate record of your address, operating schedule, and contact information. Configuring Business Details is also required when interfacing with DeliverMe, as well as third-party delivery services such as GrubHub.
- See: Add Business Details
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