Contact Us

Call Us

Do you have an Exatouch and need help?

Give us a call at: (800) 966-5520 – Option 3. Our Technical Support team is available 24/7!

Chat Us

Available 10am – 5pm (EST), M-F.

If you have an urgent request, we have our dedicated live chat support waiting on standby for immediate resolutions to your inquiries.

Feature Requests and Feedback

We value our clients’ suggestions to help us assess immediate needs and build a superior product. You can easily submit feature requests and feedback to us using the online form to the right.

Please refer to our Exatouch Feedback Policy to learn more about our processes.

Contact Form

First Name*
Last Name*
Type of Business*
Business Name
Email Address*
Phone Number
How Can We Help?*
Knowledge Base Request/Suggestion
Exatouch Feature Request/Suggestion
Exatouch Integration Request/Suggestion
Other Request/Suggestion
Upload Supporting Materials, if Applicable
(e.g., images, screen captures, etc.)
Accepted file types: jpg, jpeg, gif, png, bmp, pdf, Max. file size: 256 MB.
*
- I understand that not all Submissions may be implemented, see Exatouch Feedback Guidelines for more details.
Comments
This field is for validation purposes and should be left unchanged.

Exatouch^® Product Feedback Policy

Here at Electronic Payments, we take product feedback seriously. We value our clients and team members’ suggestions to help us assess immediate needs and build a superior product.

We use your suggestions and feedback to identify important features, pain points, and opportunities to ensure users gain the most value from our solutions.

How to provide feedback and/or suggestions

You can easily submit your suggestions to us online via the following link: https://help.exatouch.com/contact-us.

In addition to entering your contact information, we’ll ask you to provide the following:

Nature of the feedback: Feature Request, Integration Request, or Knowledge Base Suggestion
Details specific to the request, such as:
- Why the requested feature is needed
- Pain points and/or the specifics of what you’re trying to resolve
- What the immediate and long-term impacts are to your business
- Examples
Any screen captures, images, or materials that support your request

What happens to your feedback and/or suggestions?

All requests are set to the “In Review” status to ensure we can properly evaluate demand, gather use cases, and identify impact and value. Our team will work together to collect supporting information and prioritize as necessary.

Our team discusses our clients’ highest priorities and analyzes how incoming requests align with our product development strategies. Please understand that this evaluation process takes time. Due to the number of requests we receive, we will not be able to implement every one.

If the feature status changes to “In Development,” you will receive an email notification.

How long will it be before the product team reviews my request?

Requests are actively monitored and reviewed as a team on a monthly basis. Please ensure your requests are clear and concise so our team can evaluate and prioritize them.

What should I do if I submitted my request 6+ months ago and did not receive a response?

If you haven’t received a response and the request is still high priority for your business, please feel free to resubmit the request, ensuring it’s as detailed as possible. The updated request will enter “In Review” status. Please note: resubmitting a request does not guarantee development.

Thank you for your feedback, understanding, and support as we work together to build the best solutions possible.

Questions? Suggestions? We're here to help! Contact our 24/7 Technical Support Team today!