As you plan what inventory and menu items you’re going to offer through your DeliverMe online ordering site, here are a few things to keep in mind: Do your items pack up and travel well? Do you want to offer items a la carte or as combinations? Do you have appealing photos of your items to include online? Do items have helpful descriptions to anticipate your customers questions? How do modifiers (if any) work with your menu items?
Your DeliverMe online ordering site is a flexible, easy to use platform for you and your customers. Easily add and remove items from your online ordering site, manage orders as they are seamlessly queued in DeliverMe, and start and stop ordering as needed to manage your day to day sales.
DeliverMe Online Ordering – Site Information
Your site, set up by your Support team, will have a unique site address for your business. Information about your business is a mix of static and changing information.
- Site header image – Up to 1200 pixels by 1200 pixels. Uploaded by Support.
- Site logo – Up to 800 pixels by 800 pixels. Uploaded by Support.
- Pickup and Delivery hours* – Reflects the hours you set in Exatouch. Update in Exatouch > Settings > Register Preferences > Delivery tab.
- Order Wait time* – Reflects the Order Build time you set in Exatouch. If you have set two different build times, the longer build time is shown here. Update in Exatouch > Settings > Register Preferences > Delivery tab.
- Note: If a customer views your site when delivery or pickup hours are closed (scheduled or temporary), this is replaced by a message that ASAP orders are not available. Customers can place an order for a future available date and time.
- Location Address – Defined in Exatouch > Settings > Business Details by Support.
- More Info* – This link opens an information pop up with more detailed information about your scheduled delivery hours, pickup hours, and wait times. Update in Exatouch > Settings > Register Preferences > Delivery tab.
- Location Phone Number – Defined in Exatouch > Settings > Business Details by Support.
- Order Minimum* – Reflects the Min. Order you set in Exatouch. Update in Exatouch > Settings > Register Preferences > DeliverMe tab.
- Delivery Fee* – Reflects the Delivery Fee you set in Exatouch. Update in Exatouch > Settings > Register Preferences > Delivery tab > DeliverMe Preferences.
- Menu Categories* – These reflect the categories items you offer online.
- Note: Starred (*) fields updated in Exatouch push to your online ordering site where applicable within a minute or two of you saving your changes. Changes you make do not affect orders currently in the order queues.
DeliverMe Online Ordering – Menu and Item Information
You can flexibly offer as few or as many menu or retail items you have set up in your Exatouch system. Our support team can help you plan your rollout as you decide what to offer first—then you can add items at your own pace.
All item information is pulled from your Item Details record (Home > Items > Item Details > Details tab). Most of the information you need is already there, and we’ve added a toggle you can use (Make Available Online?) to control the item’s online availability.
- Caution: Before you make significant changes to your items in Exatouch, make a backup of your database.
Some fields for your items may be mostly ready to put online. Some may have limited information, in an easy shorthand for your staff. Use the handy guide here to understand which fields you can update before (and after) you offer an item on your DeliverMe online ordering site.
- Example: An item with an Item Name such as Ahi-app should be updated to a customer-friendly name like Ahi Tuna, and given a description of Blackened tuna served rare, wasabi creme fraiche, sweet soy-chili glaze and scallions.
To ease the transition for your customers, use the familiar names and descriptions they are used to seeing when they visit you in person. Pick up descriptions from your menu, or briefly describe important features of retail items, such as color and content.
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- Item Name*Â – The brand or friendly name of an item.
- Description* – A longer description of an item, such as the ingredients, toppings, or uses.
- Price* – The retail price of the item before fees and taxes are applied.
- Category – The category this item is grouped by. The order of categories can be changed in your online ordering site after you’ve loaded your items.
- Image – This is the image, max 800 pixels by 800 pixels, of an item. See the section Image Management in this article.
- Make Available Online?*Â – Enable to make an item available online. Disable to remove the item for sale online.
- Item is a Modifier – See the section Manage Modifiers in this article.
- Sticky Label Print Description*Â – A short friendly item name you print on a sticky label to affix to a specific item, such as Vegetarian Sub or Onion Soup. This helps you match and manage all items in an order.
- Age Check* – Select yes to prompt for an age check on this item. Select no to skip an age check for this item.
- Note: Starred (*) fields updated in Exatouch push to your online ordering site where applicable within a minute or two of you saving your changes. Changes you make do not affect orders currently in the DeliverMe queues.
Your DeliverMe online ordering site includes a header image, your logo image, and images for each item.
Header image:Â An image you provide to Support can be up to 1200 pixels by1200 pixels. Use it to showcase your business, highlight specialty items, and make your customers feel welcome.
Logo image: The image you provide to Support can be up to 800 pixels by 800 pixels. It is shared on your online ordering site alongside your other business information, and assures your return customers they are ordering from your DeliverMe online ordering site.
Menu Item and Inventory Images: For best results, select attractive, representative images 800px by 800px in size.
As you update items in Exatouch to build out your DeliverMe online ordering site, you’ll be able to add images for each item. Your items are organized online by category; to make keeping track of each images easier, group your items in folders based on category. Use a readable name for each item, such as beer-bottle-bud.jpg, enchilada-dinner.png, and cool-ranch-dorito-20oz.jpg.
To add images to your items listed in DeliverMe online ordering site, log in as administrator, and update each item by dragging and dropping each image on each item record.
- Log in to your DeliverMe site as the administrator.
- Tap or click your name to open the site navigation menu.
- Tap or click Settings. A DeliverMe merchant settings work area opens.
- Tap or click Category and Item Management, then navigate to an item.
- Click and drag your item’s image to the Drop 800×800 image here. You’ll be able to see the image before you save your work and make it available online.
- Tap or click Save Item to save the image for this item.
- Repeat as needed for each item.
The modifiers and modifier groups you’ve set up for your menu items in Exatouch are available in your DeliverMe online ordering site. All of the modifier information is pulled from your Item Details record (Home > Items > Item Details > Details tab). Most of the information you need is already there.
- Caution: Before you make significant changes to your items in Exatouch, make a backup of your database.
Some fields for your modifiers may be ready to put online. Some may have limited information, in an easy shorthand for your staff. Use the handy guide here to understand which fields you can update before (and after) you offer an item on your DeliverMe online ordering site.
- Item Name*Â – The brand or friendly name of an item.
- Price* – The retail price, if any, of the item before fees and taxes are applied.
- Note: Starred (*) fields updated in Exatouch push to your online ordering site where applicable within a minute or two of you saving your changes. Changes you make do not affect orders currently in the DeliverMe queues.
The other fields that affect your modifiers include:
- Category – Mods. The category must be Mods and attached to your items as needed to show up on your DeliverMe online ordering site.
- Subcategory – Usually the name of the modifier group for this item.
- Item is a Modifier – Enable to allow this item to be used as a modifier.
- Make Available Online?*Â – Disable, and leave disabled. The item will appear online as a modifier to an individual sale item.
Unlike your menu and inventory items, do not enable Make Available Online?. This item appears online as a modifier to an individual sale item, as needed.
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