Enable Dual Pricing (Dual Pricing Program)

The Tender Discount and Admin Fee settings display as disabled when Dual Pricing is enabled. They cannot be enabled when Dual Pricing is active. See Enable Tender Discounts (Cash Discount Program) and Enable Admin Fee (Reverse Cash Discount Program).

Updated, compliant settings were pushed out automatically in release 8.374 to merchant accounts already set up for the Dual Pricing program. Going forward, only the Exatouch Tech Support Team will be authorized to configure settings on this program, at the merchant’s request. A correctly-configured page shows the following:

• Admin Fee displays in the Display As field.
• The Dual Price toggle is activated.
• All Tender type toggles (except Cash) are activated under the Apply To heading.

To see the historical timeline of the Dual Pricing program, see Special Pricing Programs – Previous Releases.

Add Fees to Suggested Tips

Merchants can apply Dual Pricing to suggested tip amounts on customer receipts. When processing payment, the Suggested Gratuity Amount values reflect the lower Cash Price or higher List Price on the tips as well as on the base purchase amount.

Deduct Fees from Tips

Merchants can deduct credit and debit fees from tips when participating in the Dual Pricing program. When processing payment, this will deduct the percentage in the Amount field from the employee tip payout, regardless if the customer is paying by cash, credit card, or debit card.

See Deduct Fees from Tips/Add Fees to Suggested Tips in the Exatouch Knowledge Base for more information.

Exatouch makes it easy to preview and print labels and tags that support Dual Pricing. When Dual Pricing is activated, all labels will automatically Preview (with sample prices) and Print (with actual prices) both List and Cash prices. For more information on printing labels and tags, see Create Labels for Items and Which Labels and Tags Can Exatouch Print?.

1. From Home, navigate to Items > Labels.
2. On the Item Labels screen, tap Add Items.
   
3. Select item(s) from the list or use the Search field to locate a specific item, then tap Close.
   
4. Select item(s) from the Item Labels screen and tap Print.
   
5. In the Print On Label Printer section, select the label type and tap Print.
   
• Note: If Dual Pricing is not enabled, all label types will only display the List price.

List Price and Cash Price amounts display in the Register and Customer Facing Display (CFD) . Understanding these amounts is important when communicating their meaning and purpose to paying customers.

Merchants can also configure Exatouch to display the total, subtotal, tax, and any discounts on the CFD, which are applied to the List Price and Cash Price.

Customer Facing Display Settings

1. From Home, navigate to Settings > Preferences.
2. Tap the CFD tab.
   
3. Verify all CFD Display settings are enabled. NOTE: When Dual Pricing is enabled, the Display settings sliders automatically default to enabled.
4. Tap Save.

For more information, see Customer Facing Display (CFD) Settings in the Exatouch Knowledge Base.

View List Prices and Cash Prices

Perform the following to view List Price and Cash Price amounts in the Register and the CFD.

1. Create an order in the Register. The cash Balance Due displays in the bottom left pane.
   
2. Verify the correct List Price and Cash Price display on the CFD.
   1. For cash payments, customers pay the total Cash Price.
   2. For credit or debit payments, cardholders pay the List Price based off Dual Price settings. In the following example, the Total reflects a 3% difference between List Price and Cash Price.
   
3. Tap Pay or select a payment method directly in the Register.
   
   1. 1. For cash payments, the Total and Balance Due lines reflect the Cash Price.
      2. For credit payments, the following fields display in the Register:
         • Total: The order total without any increases applied.
         • Paid: The List Price, or total price for non-cash payments.
         • Credit: The Dual Price markup. This only displays when taking a payment.
      

   NOTE: Prior to Release 8.367, processing fees for non-cash payments used to display on the Other line in the Register payment pane. Processing fees now display in the Credit (remaining balance) field.

When printing customer checks, the following rules apply:

• The Total line reflects the amount due for non-cash payments, such as credit or debit cards.
• The Pay With Cash line reflects the amount due when paying by cash.
  
• The post-payment receipt will reflect the final amount paid by the customer, which is based on the payment tender.

Credit card processing fees are reflected in the Business Overview and Settlement reports. Fees are reported as “Daily Discounts,” which are estimates of daily credit card processing fees collected by the merchant.

Business Overview Report

On the Business Overview report, processing fees are reported under the Credit Card Transactions section on the Less Daily Disc line. Fees collected display as a negative number (e.g., –$6.38) and are not included in a merchant’s daily deposits. The Less Daily Disc value is a calculated amount derived from a defined percentage setting within Exatouch.

The Less Daily Discount value represents the fees collected by the merchant. Note that there are two types of rates applied to these fees: the applied rate and the effective rate.

• The applied rate is a calculation of fees before the processing activity has been batched, settled, and handled by the network.
• The effective rate is the statement of fees after the processing activity has been batched, settled, and handled by the network.

Merchants should review their credit card statements for exact fee amounts.

NOTE: Business Overview report data also displays on the Snapshot Report. See Business Overview Reports and Snapshot and Station Snapshot Reports for more information.

Settlement Report

Processing fees are also reflected on the Less Daily Discount line of the Settlement report.

As with the Business Overview report, the Less Daily Discount value on the Settlement report represents an estimate of fees collected by the merchant. Merchants should review their credit card statements for exact fee amounts. See Settlement Report for more information.