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Customer Facing Display (CFD) Settings

  • Last Updated: October 21, 2024

Customer Facing Display (CFD) settings provide a customer checkout experience that is simple and engaging.

Merchants can configure the CFD to display a variety of customer-facing features, such as ratings, signature lines, and more. The CFD can also be set up to display order total, tax, and discount amounts. These settings are especially valuable for quick service restaurants.

  • Note: The CFD can operate in touch screen or non-touch screen mode. Contact EPI to have a member of our staff enable the desired setting for you.
Configure CFD Settings

Perform the following to configure CFD settings:

  1. From Home, navigate to Settings > Preferences.Settings module on home page highlighted with arrow leading to preferences submodule
  2. Tap the CFD tab. The CFD settings screen displays.CFD tab highlighted on register preferences screen
  3. Configure the following display settings, as desired:
    1. Dark Mode: Enable to display the CFD background as black. Disable to display a white background. Adjusting the lighting can make it easier for users to view the CFD in low-light environments.
    2. Star Ratings: Enable to allow customers to rate their experience.
    3. Sign on Screen: Enable to add a signature line to the tip screen on the CFD.
    4. Timeout: Enter the time, in seconds, that elapses before the CFD resets if the customer does not select a receipt option. Default: 10.
    5. Opt in Marketing Message: Enter a message asking customers if they want to accept marketing and promotional emails or text messages.
    6. Customer Display Msg: Enter a customized message (e.g., Welcome to Exatouch) that customers can view on the CFD.
    7. *Display Total: Enable to display the Order Total line on the CFD.
    8. *Display Subtotal: Enable to display the Subtotal line on the CFD.
    9. *Display Sales Tax: Enable to display the Sales Tax line on the CFD.
    10. *Display Discount: Enable to display the Discounts line on the CFD.

  • Note: Items with an asterisk (*) will be disabled when Dual Price settings are enabled.

Set a Screensaver or Promotional Images for the CFD

  1. From Home, navigate to Settings > Preferences.
    Settings module on home page highlighted with arrow leading to preferences submodule
  2. Tap Display.
    1. To update the promotional images on the CFD, tap the radio button next to CFD.
    2. To update the CFD’s screensaver, tap the radio button next to Screen Saver (CFD). In the Image below, this is selected.
      Grey screen with four "Image for:" options across the top: Lock Screen, Receipt, CFD, Screen Saver (POS), and Screen Saver (CFD). The last option's radio button is selected. Below, there are three boxes: an empty box titled "Path", a box for images, and a box for previews of the images. In the Images box, there are five in the list: Cheeseburger, Pizza, Hot Dogs, Dessert, and Wine. All are set in a second column to 5 second increments. The preview box has no image, but the text "706 x 481" and "Recommended Size 1280 x 800". There is a smaller "Image message" box below the preview box, but it has been cut off by the screenshot.
  3. Use the + and – buttons to add and remove images and use the arrows to change the placement of the selected photo in the list. A preview of the selected image will display in the Preview.
    • Note: The Image message textbox can be used as an advertising space for deals, upcoming events, or brand partnerships.
  4. To change the duration of time in seconds that an image is displayed on the CFD, tap the existing number and type in a new one with the on-screen keyboard.
    The Display settings tab. Screen Saver (CFD) is selected at the top of the screen, and there are blue boxes around arrows, + and -, and the "Sec(s)" column of the Images box (center). the Path box (left) and Image message box (right) are empty. The Preview box (right) has a picture of a cheeseburger in it. The Screen Saver settings (bottom left) are set to Default.
  5. Tap Save.

Enable Tip Options on the CFD

  • Note: The touch screen CFD capability setting must be enabled for tip options to appear. If it is not enabled on your device, contact EPI to have a member of our staff enable this setting for you.

To enable pre-configured tip options to display on the CFD, do the following:

  1. From Home, navigate to Settings > Register Preferences.
  2. Tap the Tips tab.
  3. Confirm that Allow Tips is enabled, and then configure the desired tip settings. See Manage Tip Settings > Notable Fields for more detailed descriptions of tip options.

    • Tip! To enable suggested gratuity, adjust the amounts in the Suggested Tips: (%) section.

  4. Tap Save.

SMS Receipts from CFD

Customers can use the CFD to receive an SMS receipt. This is triggered at the end of a transaction after a payment is complete.

A grey window with a touch pad on the right for entering the payment amount, and some pre-programmed buttons on the left with possible whole-dollar amounts (10.00, 11.00, 20.00, 50.00, and 100.00). There is a blue box around the green Pay button on the bottom right of the photo, with a blue arrow pointing toward it from the left.

This will trigger the CFD to enable the customer to select SMS as the method to receive their receipt.

A blue banner on top of the image says "Thank You! Your Payment is Complete." Below that, a dark grey section of the image has the customer's total (53.75) and five stars with white outlines. On the bottom of the photo, a light grey banner ha "How would you like your receipt?" with option buttons Print, Email, SMS, and No Receipt. The SMS button has a blue border, with two arrows pointing at it from the left and the right.

For more information on how to enable SMS receipts, see SMS Receipts from the Customer Facing Display.

Popular With

Grocery/C-StoreLiquorPizzaQSR/DeliveryRetailSalon/SpaTable Service

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Related Topics

  • Payment Processing
  • Taking Payments

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