Restaurant establishments can choose an order type at the Register. Perform the following to select an order type:
- From Home, tap Register.
- Select Dine In, Take Out, Pick Up or Delivery, depending on your configuration.
- Exatouch prompts you to collect relevant information for each order type.
- Choose Dine In for customers who order, eat, and pay at the restaurant.
- Assign a customer to an order for tracking purposes, if desired. This step is optional. See: Link a Customer to an Order.
- After selecting Dine In, add items to the order from the Register. See: Place an Order from the Register.
- From Register, tap Save Order. A simple receipt is sent to the remote kitchen printer.
- Choose Take Out for customers inside the restaurant placing an order to be packaged and brought home
- Assign a customer to an order for tracking purposes, if desired. This step is optional. See: Link a Customer to an Order.
- After selecting Take Out, add items to the order from the Register. See: Place an Order from the Register.
- From Register, tap Save. A receipt marked Take Out Order is sent to the remote kitchen printer so staff can package the order accordingly.
- Select Pick Up when a customer places an order remotely and wishes to pick up the order at the restaurant.
- A Customer Phone Number pop-up displays.
- For new customers:
- Enter a telephone number.
- Click Add Customer.
- Complete the customer information fields as needed and click Save.
- Proceed with the customer’s order.
- For existing customers:
- Click Search. A list of saved customers displays.
- Select a saved customer and click OK.
- Proceed with the order.
- When the order is saved, a receipt is sent to the remote kitchen printer or display and a receipt with the address is printed for the driver.
- Process payment at the time of pick up.
- Choose Delivery for a remote customer placing an order for delivery. A customer name, phone number, and valid delivery address are required.
- A Customer Phone Number pop-up displays.
- For new customers:
- Enter a telephone number.
- Click Add Customer. The Delivery Service work area displays.
- Complete the customer information fields as needed and click Save.
- Proceed with the customer’s order.
- For existing customers:
- Click Search. A list of saved customers displays.
- Select a saved customer and click OK.
- Proceed with the order.
- When the order is saved, a receipt is sent to the remote kitchen printer or display and a receipt with the address is printed for the driver.
- Process payment at the time of pick up.
- Tip! Coordinate the delivery of an order by opening the Delivery Manager. See: How to Use the Delivery Manager
- Tip! Order type can be set by default on your register. See: Set Default Order Type
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