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Merchant Messaging

  • Last Updated: December 2, 2024

Merchants can receive messages about system updates and more from EPI on their Exatouch devices.

There are two ways that merchants will receive messages: on the Home Page and in the Task Tray.

Home Page

The first way that merchants might receive a message is on the Home Page. When the user navigates to the Home Page, a window with the message will display automatically.

To accept the message, tap Acknowledge.

A light orange window with a message from Exatouch for merchants. The message has a bold title that says: "Important Software Update Notice". Below that, this is the body text: "We will deploy an automatic software version XXXX to your Exatouch Point of Sale (POS) computer on Thursday July 1st at 1:30pm. Please ensure your computer remains on after business hours to receive this update. If you do not leave your computer on, the update will occur the next time you power on your Exatouch POS computer. For a detailed list of new features and improvements included within version XXXX, please visit https://help.exatouch.com and refer to the release notes section." At the bottom of the message, there is a sentence in bold text that says: "Window will close in 29 seconds". Below that, there is a red button that has "ACKNOWLEDGE" in white text in the center.

Once acknowledged, the update will run on the system overnight to not interrupt business processes.


Task Tray

Merchants can receive messages in the Task Tray through either an in-depth window or the Notifications button.

  • Note: Prior to Release 8.370, the button was the battery indicator.

    This is an blue icon that represents notifications on merchant systems if they have version 8.370 and beyond installed. There is a settings gear in the center, with a clockwise arrow around the gear.

When there is a new message, users can tap the button. To accept the message, tap Acknowledge.

A light orange window with a message from Exatouch for merchants. The message has a bold title that says: "Important Software Update Notice". Below that, this is the body text: "We will deploy an automatic software version XXXX to your Exatouch Point of Sale (POS) computer on Thursday July 1st at 1:30pm. Please ensure your computer remains on after business hours to receive this update. If you do not leave your computer on, the update will occur the next time you power on your Exatouch POS computer. For a detailed list of new features and improvements included within version XXXX, please visit https://help.exatouch.com and refer to the release notes section." At the bottom of the message, there is a sentence in bold text that says: "Window will close in 29 seconds". Below that, there is a red button that has "ACKNOWLEDGE" in white text in the center.

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