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Part of the Promotions series

How to Use Promos

  • Last Updated: July 28, 2023

Promos (aka Promotions) are applied to items or to groups of items automatically when a customer pays for an order. Promos can be active at specific hours or for a duration of time. BOGOs can be created for each of the four types of Promos.

Promo Types
  • Item Level Promos: Discount a single item or apply a discount when several of the same items are purchased. See: Create Item Level Promos
  • Category Level Promos: Apply a discount to an entire category of items. See: Create Category Level Promos
  • Subcategory Level Promos: Apply a discount to an entire subcategory of items. See: Create Subcategory Level Promos
  • Mix & Match Promos: Create discounts on a combination of specifically chosen items from categories, subcategories, and/or individual items. See: Create Mix & Match Promos
  • Tip! Create Happy Hour Promos! Promo Layers can be used to “layer” times and values onto a promo, so you can create a series of promos which apply during specific hours during the day. Restaurants and bars use this to create Happy Hour specials. See Happy Hour Specials: Use Promo Layers

Managing Promo Preferences

  • Configure Promo preferences by navigating to Settings > Register Preferences and tapping the Promos tab.
  • By default, promos are applied automatically when relevant items are rung up, but you can manually apply promos at the Register as well.
  • See: Manage Promo Preferences

Applying Promos at the Register

  • Promos are applied automatically when a customer pays for an order.
  • By default, the Auto Refresh Promo setting is disabled. When enabled, the Refresh Promo button displays at the Register and promo discounts appear as an order is rung up.

  • Note: Remember that Services are a type of Item. Promos are created for Services just as easily as Promos are created for Items. To create Service Promos, from Home navigate to Items > Service Details and tap the Promos tab.
  • Tip! Promos are different from Discounts. Promos apply automatically to items when rung up at the register. Discounts are applied manually at the register. See: How to Use Discounts

Popular With

Grocery/C-StoreLiquorPizzaQSR/DeliveryRetailSalon/SpaTable Service

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Related Topics

  • Set Up & Manage Promotions
  • Apply Promos

Related Articles

  • What Type of Promo Should I Create?

    Last Updated: July 28, 2023

  • Manage Promo Preferences

    Last Updated: July 28, 2023

  • Create Item Level Promos

    Last Updated: January 31, 2025

  • Create Category Level Promos

    Last Updated: August 4, 2023

  • Create Subcategory Level Promos

    Last Updated: August 8, 2023

  • Create Mix & Match Promos

    Last Updated: January 17, 2023

  • Create Promo Layers

    Last Updated: July 31, 2023

  • Deactivate Discounts and Promos

    Last Updated: January 17, 2023

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