These procedures provide instructions on installing the hardware components of your Exatouch Point of Sale (POS) system. Instructions follow best practices to facilitate a successful installation and operation of Exatouch. The Exatouch POS system allows users to process sales, track inventory, manage employees, and perform other essential functions.
To download a PDF copy of this information, click here.
Perform the following to set up your Exatouch POS System:
The following equipment comes with your Exatouch POS system. Exact models of some equipment and configurations may vary.
Additional Hardware
- Mouse
- Ethernet Cables (3)
- USB-A to USB-B Cable
- USB-A to Micro USB Cable
- VGA Cable
- Two (2) rolls of starter receipt paper
Connect the modem and verify that it is activated.
- Verify cables provide Internet connection.
- Plug modem into a power outlet.
- Call your Internet Service Provider to confirm service is active.
- Connect a laptop or PC to the modem to verify service.
- Verify DHCP is enabled on the network.
Merchants should perform a network speed test to ensure that your current Internet speed supports operation of the Exatouch POS. Run a speed test by visiting http://www.speedtest.net. Current requirements include the following:
- Download Speed – Minimum of 5.0 Mbps
- Upload Speed – Minimum of 30.5 Mbps
- Business class Internet connections are recommended.
The following hardware requires an Ethernet cable.
- Exatouch POS system
- Kitchen/Remote printer
- Kitchen Display System
- Caller ID
- Note: Each Exatouch lane (station) requires two Ethernet cables.
Ensure the following electric requirements are followed:
- Make sure adequate power outlets exist.
- Use a surge protector.
- Modern power systems are recommended. Avoid knob and tube wiring.
Make sure any construction projects are completed before installation, including the following:
- Sheet rock
- Painting
- Counters
- Flooring
Installation Scheduling
- Schedule installation when you’re closed or not busy.
- Allow at least one hour for the initial Exatouch installation.
- Allow 30-45 minutes for additional stations.
Installation Locations
- Reserve at least 24″ x “24” of space per Exatouch station.
- Avoid installing an Exatouch station in the following locations:
- Near fryers
- Hot or damp areas
- On cardboard boxes
- Mobile carts
- Collapsible tables
- The floor
Connect the Exatouch router to your existing ISP Gateway. The Exatouch router is required for setup.
- Plug one end of an ethernet cable into the WAN port on the Exatouch router.
- Note: The WAN port connects the router to the Internet.
- Connect the other end of the cable into a LAN port on your ISP Gateway.
- Note: LAN ports share Internet connections with other Exatouch devices.
- Plug the Exatouch router power cable into the power outlet. A surge protector is recommended.
![Diagram showing rear view of router with connection ports highlighted](https://help.exatouch.com/wp-content/uploads/2022/09/Router-ports-back-yellow.png)
- Connect one end of an ethernet cable to the LAN Port nearest to the Power Cable port on the All-in-One Terminal.
- Plug the other end of an ethernet cable into an available LAN Port behind the Exatouch router.
- Plug the All-in-One Terminal power cable into a direct outlet.
- Press the Power Button at the bottom right of the terminal.
- If using a Customer Facing Display (CFD), connect the display’s VGA cable into an available VGA Port underneath the All-in-One Terminal.
- If enabling touch features on the CFD, plug the USB cable into an available USB port under the All-in-One Terminal.
Epson Thermal Receipt Printer
This procedure describes printer port connections. Refer to the “Epson Thermal Receipt Printer Setup Guide” that came with your Exatouch bundle for detailed instructions.
- Remove the bottom panel of the printer to display interior ports.
- Connect the Printer to the All-in-One Terminal.
- Plug the USB-B end of a USB-A to USB-B cable into the USB-B Port of the printer.
- Connect the other end of the cable to the All-in-One Terminal.
- Connect the Printer to the Cash Drawer.
- Plug the RJ11 end of the ethernet-to-phone cord into the phone jack port of the printer.
- Note: The RJ11 port is located underneath the printer, near the back panel
- Connect the ethernet end of the cord to the Cash Drawer.
- Plug the Power Adapter into the Power Supply Connector of the printer.
- Activate the Printer by pressing the Power Button on top of the device.
Installing the Remote Printer
- Access ports on the bottom panel of the Printer.
- Connect the Printer to the Exatouch router using an RJ45/Cat cable.
- Plug the Printer into a power source.
- Activate the Printer by pressing the Power Button.
- On the All-in-One Terminal, configure remote print options. From Home, navigate to Settings > Print Settings and tap the Remote Options tab to make needed changes.
Dejavoo Z6 and QD5 Pin Pads
- Plug the Micro USB end of a USB-A to Micro USB cord into the Port Box on the pin pad cable.
- Plug the USB-A end of the cord into an available USB Port underneath the All-in-One Terminal.
- Insert one end of an ethernet cable into the cable box of the pin pad cable.
- Connect the other end of the ethernet cable to an available LAN Port on the Exatouch router. The pin pad initializes.
PAX S300 and A35 Pin Pads
- Mount the PAX pin pad in the desired location.
- Connect one end of the ethernet cable into an available LAN Port on the Exatouch router.
- Connect the other end of the ethernet cable into the red LAN Connector on the pin pad.
- Plug the pin pad into a power source. The pin pad initializes.
- Note: Only the red LAN connector requires connection. The RS232A and RS232B cable ends are not used when interfacing PAX pin pads with Exatouch. VGA connectors are also not required.
![Diagram showing pin ethernet cord connecting pax pin pad to router port](https://help.exatouch.com/wp-content/uploads/2024/01/PAX-Pin-Pad-with-connections.png)
Connecting the Barcode Scanner
- Note: Retain the manual that came with your barcode scanner for future use.
- Assemble the scanner stand.
- Fasten the scanner to the scanner stand.
- Plug the scanner cable into an available USB Port underneath the All-in-One Display.
Connecting Scales
- If connecting the 30 lb. Digital Scale or 40-lb. Digital Scale, place the scale on a flat surface, ensuring the scale’s level bubble is centered.
- Connect the scale to Exatouch using a serial cable.
- Plug the scale to a power supply.
- Press the On button to activate the scale.
- If connecting an In Counter Scale, plug the remote display into Exatouch as well.
- Note: Allow a 15-minute warmup period before operating the scale.
For assistance with the installation process, contact our 24/7 Technical Support Team at (800) 966-5520 – Option 3 or email us at support@electronicpayments.com.
How can we improve this information for you?
Registered internal users can comment. Merchants, have a suggestion? Tell us more.