Hardware Installation

The following equipment comes with your Exatouch POS system. Exact models of some equipment and configurations may vary.

• Customer Facing Display (CFD)
• Router
• Barcode scanner
• All-in-One Terminal
• Cash Drawer
• Pin Pad
• Printer

Additional Hardware

• Keyboard/Mouse
• Ethernet cables (3)
• USB-A to USB-B cable
• USB power adapter
• USB-A to Micro USB cable
• Employee cards (3 or 15)
• Two (2) rolls of starter receipt paper

1. Connect the modem and verify that it is activated.
2. Verify internet connection.
3. Plug modem into a power outlet.
4. Call your Internet Service Provider (ISP) to confirm service is active.
5. Connect a laptop or PC to the modem to verify service.
6. Verify DHCP is enabled on the network.

Merchants should perform a network speed test to ensure that your current internet speed supports operation of the Exatouch POS. Run a speed test by visiting www.speedtest.net. Current requirements include the following:

• Download Speed – Minimum of 5.0 Mbps
• Upload Speed – Minimum of 30.5 Mbps
• Business class internet connections are recommended.

The following hardware requires an ethernet cable.

• Exatouch POS system
• Kitchen/remote printer
• Kitchen display system
• Caller ID
• Credit card terminal

Ensure the following electric requirements are followed:

• Make sure adequate power outlets exist.
• Use a surge protector.
• Modern power systems are recommended. Avoid knob and tube wiring.

Make sure any construction projects are completed before installation, including the following:

• Sheet rock
• Painting
• Counters
• Flooring

Installation Scheduling

• Schedule installation when you’re closed or not busy.
• Allow at least one hour for the initial Exatouch installation.
• Allow 30-45 minutes for additional stations.
• Reserve at least 24″ x 24″ of space per Exatouch station.
• Avoid installing an Exatouch station in the following locations: on the floor, near fryers, in hot or damp areas, or on cardboard boxes, mobile carts, or collapsible tables.

Connect the provided router to your existing ISP Gateway. This router is required for setup.

1. Plug one end of an ethernet cable into the WAN port on the router. Note: the WAN port connects the router to the internet.
2. Connect the other end of the cable into a LAN port on your ISP gateway. Note: LAN ports share internet connections with other Exatouch devices.
3. Plug the router power cable into the power outlet. A surge protector is recommended.

1. Connect one end of an ethernet cable to the LAN port nearest to the power cable port on the All-in-One Terminal.
2. Plug the other end of an ethernet cable into an available LAN port behind the router.
3. Plug the All-in-One Terminal power cable into a direct outlet.
4. Press the power button at the bottom right or back right of the terminal.
5. If using a Customer Facing Display (CFD), connect the display’s VGA cable into an available VGA port underneath the All-in-One Terminal.

Epson Thermal Receipt Printer

This procedure describes printer port connections. Refer to the “Epson Thermal Receipt Printer Setup Guide” that came with your Exatouch bundle for detailed instructions.

1. Remove the bottom panel of the printer to display interior ports. Note: there are three models of Epson Thermal Printers available through EPI: the TM-M30, the TM-M30ii, and the TM-M30iii. See the appropriate Hardware Installation Guide for a thermal printer port schematic.
2. Connect the printer to the All-in-One Terminal.
   1. Plug the USB-B end of a USB-A to USB-B cable into the USB-B port of the printer.
   2. Connect the other end of the cable to the All-in-One Terminal.
3. Connect the printer to the Cash Drawer.
   1. Plug the RJ11 end of the ethernet-to-phone cord into the phone jack port of the printer. Note: The RJ11 port is located underneath the printer, near the back panel.
   1. Connect the ethernet end of the cord to the Cash Drawer.
4. Plug the power adapter into the power supply connector of the printer.
5. Activate the printer by pressing the power button on top of the device.
6. On the All-in-One Terminal, configure printer options by going to Home > Settings > Print Settings and tap the Receipt Options tab to set up the receipt printer.

Installing the Remote Printer

1. Access ports on the bottom panel of the Printer.
2. Connect the printer to the Exatouch router using an RJ45/Cat cable.
3. Plug the printer into a power source.
4. Activate the printer by pressing the power button.
5. On the All-in-One Terminal, configure printer options by going to Home > Settings > Print Settings and tap the Remote Options tab to set up the remote printer.

Dejavoo Z6 and QD5 Pin Pads

1. Plug the Micro USB end of a USB-A to Micro USB cord into the port box on the pin pad cable.
2. Plug the USB-A end of the cord into the provided USB/outlet adapter.
3. Insert one end of an ethernet cable into the cable box of the pin pad cable.
4. Connect the other end of the ethernet cable to an available LAN port on the router. Note: The Dejavoo Z6 will use the red LAN port. The other two ports are unused.

PAX S300 and A35 Pin Pads

1. Mount the PAX pin pad in the desired location.
2. Connect one end of the ethernet cable into an available LAN port on the Exatouch router.
3. Connect the other end of the ethernet cable into the red LAN connector on the pin pad.
4. Plug the pin pad into a power source. Note: Only the red LAN connector requires connection. The RS232A and RS232B cable ends are not used when interfacing PAX pin pads with Exatouch. VGA connectors are also not required.

Connecting the Keyboard/Mouse

1. Locate Keyboard/Mouse wireless USB dongle (usually located with the mouse or keyboard battery compartment). Note: Only one dongle is needed for both the keyboard and the mouse.
2. Insert the dongle into any available USB port on the All-in-One Terminal.

Connecting the Barcode Scanner

Note: Retain the manual that came with your barcode scanner for future use.

1. Assemble the scanner stand.
2. Fasten the scanner to the scanner stand.
3. Plug the scanner cable into an available USB port underneath the All-in-One Terminal.

Connecting Scales

1. When setting up a scale, ensure that it is on a flat/level surface and the level bubble is centered.
2. Connect the scale to Exatouch using a serial cable (Tor Rey and DataLogic) or USB-A (CAS).
3. Plug the scale into a power supply.
4. Press the On button to activate the scale.
5. If connecting an DataLobic Magellan 9400i In-Counter Scanner/Scale, plug the remote display into the scale.
6. Allow a 15-minute warmup period before operating the scale.