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Accepting Checks at the Register

  • Last Updated: November 15, 2024

One of the many methods of payment accepted by Exatouch is bank checks! Though not typically used, Exatouch still supports them as an official tender as long as the register or customer profile settings are correct.

Enable Customer Checks

To allow customers to pay via check, do the following:

  1. From Home, tap Settings and then Register Preferences.
  2. In the General tab, tap the Allow Customer Checks toggle to enable.
    The General tab of the Register Preferences screen. There is a blue box around the Allow Customer Check area of the right-hand column, with an arrow pointing towards the enabled toggle.

    1. To allow customers to write a check for over the amount due and receive cash back, enable Cash Back on Check Payment.
      The section Allow Customer Checks has an enabled toggle, and below that, the subsection Cash Back on Check Payment has an enabled toggle as well. There is an arrow pointing to the subsection's toggle, indicating that it should be enabled. Below, there is text that reads: "Enabling this preference will allow checks to be tendered as payment in order to satisfy a balance on an order. When disabled, a user will not be able to tender check payments. The Cash Back on Check Payment allows for change to be provided when customers present a check that is greater than the balance on an order - essentially treating the check as a cash payment.

Use a Check to Pay

To accept a check as payment, do the following:

  1. In the Register, tap the Pay tab and then tap Check.
    The Pay tab in the Register. The Check button is enlarged and has a blue box and arrows around it.
  2. Choose Pay or Pay, No Receipt.
    1. If the system allows cash back on check payments, then adjust the check amount, and then select the appropriate receipt option.
      The check payment balance window. The current balance is $10.70. The check amount is editable, with a number pad on the right side of the window to edit the amount with. There are three buttons along the bottom of the window: on the left side, a red Cancel button, and on the right side, two green buttons for Pay and Pay, No Receipt.

    • Note: If the Cash Back on Check Payment toggle is not enabled and a merchant tries to process a cash back transaction, this error message will appear.
      An error message that says: "Maximum permissible amount of $10.70 is exceeded." There is a green Close button in the bottom right.
  3. Type in a Check reference, and then tap OK.
    The Check reference window. There is a blue box around the textbox, indicating that it can be edited. There is an arrow from the textbox to the green OK button in the bottom right of the window, which is opposite the red Cancel button.
    • Tip! If a customer opts for cash back, the Change Due window will display before the receipt appears.

Do Not Take Checks Customer Setting

If you want to disallow a customer from paying with bank checks in the future, you can enable the Do Not Take Checks setting in their customer profile.

  • Note: We strongly recommend that customers are attached to an order whenever checks are accepted to ensure correct settings are honored during the transaction.

  1. Tap Customer, then Customer Details if a customer is already selected. For more information on Customer Details, see Find Customer Details.
  2. In the Details tab, tap the Do Not Take Checks toggle.
    The Details tab of the New Customer screen. On the bottom half of the screen, the toggle for Do Not Take Checks is enabled. There is a blue box with arrows around the Do No Take Checks area, indicating it's importance.
  3. Tap Save.

Check Transaction Data

To generate all data for checks taken as payment, do the following:

  1. From Home, tap Reports and then Sales.
  2. For all payment transactions:
    1. Tap Payment Transactions.
      The Details tab of the New Customer screen. On the bottom half of the screen, the toggle for Do Not Take Checks is enabled. There is a blue box with arrows around the Do No Take Checks area, indicating it's importance.
    2. The payment data can be exported via Excel, PDF, or Word.
      A Payment Transaction report. The Check column has a blue box around it with an arrow pointing to it from the bottom of the screen.
  3. For payment data that includes references:
    1. Tap Payments.
      The Sales Report window. The button for Payments is enlarged, with a blue box and arrows around it.
    2. The payment data can be exported via Excel, PDF, or Word.
      A Payments report. The bottom two transactions, which are both Check transactions, have a blue box around them with two arrows outside of the box pointing to each row.

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