Processing Voids and Refunds

Depending on the situation, merchants can cancel transactions and return payments by performing either voids or refunds. Voiding occurs with open or saved orders before batching out a register. Refunds occur after a register has batched out.

Voiding Open or Saved Orders

Void open or saved orders from the Register. Open orders cannot be voided if any partial payments have been made.

1. From Home, tap Register.
2. Tap Get Order. The Open Orders screen displays.
3. Select a saved order from the list, and then tap Void Order at the bottom.
4. After selecting Yes, a splash screen displays. Select a Reason from the dropdown or enter a reason in the Note field.
5. Click OK. A pop-up displays verifying the order was voided successfully.

Voiding Payments Before Batching Out

Void orders and payments before batching out restaurant or retail registers. Voids can be performed without a card being present.

From Register, tap the Local Menu.
Select Refund. The Refunds screen displays.
Select Find Order.
Select an order with one or more items to void.
When the itemized order displays, select the items to be refunded and tap Void.
Select a reason for the void or enter a reason in the Note field, then tap OK.
A receipt prints displaying the voided payment amount.

Refunding Payments After Batching Out

Merchants can also void closed transactions and issue partial or full refunds. Voids delete sales from the system while refunds are handled as new transactions. Credit or debit cards are required to process refunds.

By default, the Refund button is accessed from the Register’s Local Menu located at the bottom right of most Exatouch screens.

Partial Refunds

From Register, tap the Local Menu.
Select Refund. The Refunds screen displays.
Select Find Order.
Select an order with one or more items to refund.
When the itemized order displays, select only the items to be refunded and tap Refund.
Select a reason for the refund or enter a reason in the Note field, then tap OK.
A refund popup displays with the amount to be refunded.
Perform one of the following:
1. Tap Close to cancel.
2. Tap Gift Certificate to add the refund amount to a gift certificate.
3. Tap eGift to add the refund amount to an eGiftSolutions card. Swipe the card or tap Manual Entry and follow the prompts.
4. Tap Refund to issue a refund.
A receipt prints displaying the refund amount.

Full Refunds

From Register, tap the Local Menu.
Select Refund. The Refunds screen displays.
Select Find Order.
Select an order to refund.
Verify that order details populate on the Refund screen, then perform the following to complete the transaction:
1. For cash, checks, or other currency, tap Refund and follow the prompts.
2. For debit, credit, and other electronic payment methods, tap Refund and follow the prompts.

Processing Voids and Refunds

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