A designated Exatouch email address in the “POS Cloud” has been created for sending customer receipts, so merchants no longer have to rely on their own email settings to email customer receipts. This makes receipt delivery more reliable than ever! End users can still enter their own email server information for backup.
- This feature is enabled by default on the Settings Preferences page. From Home, navigate to Settings > Preferences, then tap the Email tab. The Use POS Cloud to Email Receipts toggle can be turned off if the merchant wishes to use their own email service provider.
- If “Use POSCloud to email receipts” is enabled, customers receive an email from: <Business Name> via POSCloud <email@example.com>
- If “Use POSCloud to email receipts” is not enabled, customers receive an email from: <Business Name> via POSCloud <existing email in setup>
- Tip! If customers can’t find their emailed receipt, suggest that they check their junk/spam email folder.