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Email Customer Receipts

  • Last Updated: June 14, 2024
  • Compatible Version: 8.286+Does your Exatouch look different? View prior release →

Email customers their receipts using the Register app at payment time or later, as needed.

Email Receipt at Time of Payment
  • Note: Enable Receipt Prompts in Printer Settings to see an Email option in the Register app payment workflow.
  1. Process a payment to complete a transaction. If Receipt Prompts is enabled, an option to email the customer their receipt is included on the Change due message.
  2. From the receipt prompt, tap Email.Email button highlighted on receipt prompt
  3. For a new customer, enter the customer’s email address in the Email: field, and information in other fields as needed, then tap Send Email.
    • The First Name and Last Name fields are optional if the Save Customer When Emailing Receipt is disabled in Settings > Register Preferences > Orders.
    • The First Name and Last Name fields are required if Save Customer When Emailing Receipt is enabled.Send email button highlighted in email receipt pop-up window
  4. Alternatively, search for an existing customer by tapping the search icon. Magnifying glass search icon highlighted at right of email field
    • Use the Search field to search by First Name or Last Name.
    • Use the Phone # field to search by full or partial phone number.OK button highlighted on customer search screen
    • Tap to select your customer, then tap OK.
  5. Tap Send email.Send email button highlighted on email receipt prompt pop-up window


Email Receipt After a Sale

  1. Tap to select the Reprint button in the Register App.
    Reprint buttons highlighted in custom buttons section and global menu
    • Note: Place the Reprint in any available custom button slot. Add it to the Register app submenu to make it available in all work areas of the Register app.
  2. Scroll to tap an available order, or tap a search option to search by Customer, Item, Service, Staff, Card Number, or Date. Use the Search field search a selected field, such as Order#, Time, Customer/Label, Machine, or Total $.
    Email receipt button highlighted on customer order pop-up screen
  3. Tap Email Receipt to open the email work area. Tap Send Email to send the customer their receipt.
    Send email button highlighted on email receipt prompt pop-up window

Popular With

Grocery/C-StoreLiquorPizzaQSR/DeliveryRetailSalon/SpaTable Service

Related Topics

  • Receipt Printing
  • Remote Printing

Related Articles

  • Enable Receipt Prompts – Prior Releases

    Last Updated: April 24, 2024

  • Email Settings for E-Receipts

    Last Updated: March 1, 2024

  • Reprint Receipts

    Last Updated: April 16, 2024

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