Exatouch has a Fraud Control feature in Settings > Account which will prevent tip amounts greater than 200% on any order. This feature is enabled by default, and is accessible only by Support. Authorized representatives of your organization can work with our Support team to adjust this amount as needed.
Once your Tip Security amount is set, every transaction will be limited to that percentage amount. If a tip exceeds the defined percentage for that order, a warning message is shown to the user. The allowed tip amount is shown, in dollars. Customers must reduce their tip to that amount to complete the payment transaction.
- Example: Your Tip Security is limited to 50% of an order total. On an order totaling $108.29, a customer attempts to add a tip of $75.
A warning message appears in the Register app, indicating the maximum tip amount is $53.73, or 50% of the order total.
- Note: Only the Account Owner can work with Support to change the Tip Security percentage amount from the default, 200%.
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