Deactivate and Reactivate Items, Categories, Promos, Staff, and Vendors

Last Updated: April 1, 2026

Merchants can deactivate and reactivate items, categories, promos, staff, customers, and vendors as needed. Doing so offers several advantages:

Less clutter on the register, easier to find what you need
Saves space and can speed up tasks
Easier training when extraneous items are not present

Important: Deactivating an item does not delete it, even when using the Delete button. When an item is deactivated, it is no longer searchable in the Item List, but it will appear in reporting.

Note: Purchase Orders (POs) cannot be deleted, but they can be voided. See: Void a Purchase Order

Deactivate an Item

Go to Home > Items > Item List.
There are two options for locating an item:
1. Scroll the list to find the item to deactivate.
2. Use the Filter option to find the item to deactivate.
Tap the item to open it.
Tap Delete.
Tap Yes in the confirmation message.

Reactivate an Item

Go to Home > Items > Reactivate .
A list of items that can be reactivated displays.
1. Scroll the list to find the item to reactivate, then tap Activate.
2. Use the Filter option to find the item to reactivate, then tap Activate.

Note: To reactivate an item, you must be logged-in as an Administrator (not System Administrator).

Deactivate a Category

Go to Home > Items > Categories.
Select a category.
Tap Delete Category. All subcategories and items in that category will be deactivated.
Tap Yes in the confirmation message.
If only a subcategory requires deactivation, tap on that subcategory.
Tap Delete Subcat.
Tap Yes in the confirmation message.

Reactivate a Category

Go to Home > Items > Categories.
Check the Show Inactive box under the Categories list.
Select the category, then tap Activate Category.
Tap Save.
If only a subcategory requires deactivation, tap the category where the subcategory lives.
Check the Show Inactive box under the Subcategories list.
Select the subcategory, then tap Activate Subcat.
Tap Save.

Deactivate Promos

Go to Home > Items > Promos.
Select the promo to deactivate.
Uncheck the Active box. This causes the selected promo to automatically disappear from the listing of active promos.
Tap Save.

Reactivate Promos

Go to Home > Items > Promos
Check the Show Deleted box to see all deactivated promos.
Select the promo to reactivate.
Check the Active box. This causes the selected promo to automatically disappear from the listing of deactivated promos.
Tap Save.

Deactivate Staff

Go to Home > Staff > Staff List.
There are two options for locating an item:
1. Scroll the list to find the staff name to deactivate.
2. Use the Search option to find the staff name to deactivate.

Note: Tapping on Advanced Staff Search will give you additional search fields.

Tap the staff name to open it.
Tap the Menu icon at the bottom right of the screen, then tap Delete.
Tap Yes in the confirmation message.

Reactivate Staff

Go to Home > Staff > Reactivate.
Select the name of the staff member to reactivate, then tap Activate.
A list of staff names that can be reactivated displays.
1. Scroll the list to find the staff name to reactivate, then tap Activate.
2. Use the Filter option to find the staff name to reactivate, then tap Activate.
This causes the selected staff name to automatically disappear from the listing of deactivated staff.

Deactivate Customers

Go to Home > Customers > Customer List.
There are two options for locating an item:
1. Scroll the list to find the customer name to deactivate.
2. Use the Search option to find the customer name to deactivate.

Note: Tapping on Advanced Customer Search will give you additional search fields.

Tap the customer name to see more information.
Tap the Menu icon at the bottom right of the screen, then tap Delete.
Tap Yes in the confirmation message.

Reactivate Customers

Go to Home > Customers > Reactivate.
Select the name of the customer to reactivate, then tap Activate.
A list of items that can be reactivated displays:
1. Scroll the list to find the customer name to reactivate, then tap Activate.
2. Use the Filter option to find the customer name to reactivate, then tap Activate.
3. This causes the selected customer name to automatically disappear from the listing of deactivated staff.

Deactivate Vendors

Go to Home > Purchasing > Vendor List.
There are two options for locating an item:
1. Scroll the list to find the vender name to deactivate.
2. Use the Search option to find the vendor name to deactivate.

Note: Tapping on Advanced Vendor Search will give you additional search fields.

Tap the vendor name to open it.
Tap the Menu icon at the bottom right of the screen, then tap Delete.
Tap Yes in the confirmation message.

Activate Vendors

Go to Home > Purchasing > Reactivate.
A list of items that can be reactivated displays:
1. Scroll the list to find the vendor name to reactivate, then tap Activate.
2. Use the Filter option to find the vendor name to reactivate, then tap Activate.
This causes the selected vendor name to automatically disappear from the listing of deactivated staff.

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