Admin PIN Requests

Regular Users can only complete functions they are set up to perform in their Security Profile. However, these users can send an Admin PIN request to their manager to gain access to sections of the Exatouch software they cannot access such as Security Settings, or to complete functions that they are not usually allowed to complete such as price overrides.

When an unauthorized action is prompted by the user, a window will appear that allows the user to request the PIN by tapping Send PIN Request.

When you hit this button, a text message with the one-time PIN is sent to the manager, as long as the manager’s Staff Type settings are properly configured.

After the correct PIN is entered, the Manager access required window will automatically close and the user will be able to complete the newly-authorized

Confirm Staff Type Profile Settings

One-time PINs will only be sent to an Admin with the designated Manager staff type selected in their employee profile if the proper Security Preferences are enabled. To update the Staff Type settings, do the following:

1. From Home, tap Staff and then Staff List.
   
2. Select an employee from the list. For more information on creating a new employee profile, see Add a New Employee.
   
3. Make sure that the Admins who will receive the one-time PINs have the proper fields filled out in their employee profiles: Telephone, Mobile Carrier, and Staff Type: Manager.
4. Tap Save.
   
   • Note: After making this change, you must restart the system for it to take effect. A window will appear to remind the user of this every time a change is saved.

Enable One-Time Supervisor PINs

To enable one-time PINs, do the following:

1. From Home, tap Settings and then Preferences.
   
2. In the Security tab, enable One-Time Supervisor PINs and then select Admin from the drop-down menu.
   
3. Tap Save.
   
   • Note: After making this change, you must restart the system for it to take effect. A window will appear to remind the user of this every time a change is saved.