Frequently Asked Questions

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Sell Quantity Prompt Popup Added

A popup feature on the register has been added to automatically prompt the user to enter a quantity or price or both when scanning or selecting an item to sell.

Enable Training Mode

Training Mode is used to learn new features in your system, or to train a new employee. Training Mode acts as a “sandbox” that you can “play in” without affecting your real-time data. For example, in Training…

Does Exatouch Support EMV and Contactless Payments?

Yes; Exatouch has a selection of semi-integrated solutions that support the latest payment technologies, including EMV, contactless payments, and signature capture. Contact your Electronic Payments representative to determine which solution works best for your business!

Check Your Exatouch Version Number

Not sure what software version of Exatouch you’re using on your Exatouch Point of Sale system?

Log into Exatouch

Welcome to Exatouch! You will be prompted to log in when you first activate the system.

Navigate to the Home Screen

The Home screen gives you easy access to Exatouch features. Your location within Exatouch can be identified easily by viewing the description on the bottom left of your screen. Your Home screen is labeled HOME.

Which Labels and Tags Can Exatouch Print?

With Exatouch’s barcode/label printer, you can seamlessly print split labels, clothing tags, jewelry tags, and paper labels.

Enable Remote Support

Technical Support may request temporary remote access to your Exatouch system so they can better assist you. Remote access is granted with your permission for a discrete amount of time.

Exit Training Mode

Training Mode is a great tool for learning Exatouch and for training new employees! Any changes made while in Training Mode will not stick, so don’t forget to exit when training is complete.