Closing your daily batch (settling your credit card transactions) is an important part of keeping your cash flow moving. We’ve added an open batch alert to ensure you remember to take this important step at least once a day.
The open batch message shows up for all users after a batch with online transactions, offline transactions, or both, has been left open more than 24 hours. This bright alert displays in several places:
- The lock screen of your Exatouch stations. (Yellow with red lettering.)
- The Home work area when a user is logged in to Exatouch. (Red lettering.)
- The Register task bar. (Yellow with black lettering.) If you tap the task bar warning, a message pops up, instructing you to call Support for assistance if needed.
You can settle the batch immediately, or contact Support for assistance in settling the batch.
You can also send an alert via email to your designated support contact. Set up your Support Contact by navigating from Home to > Settings > Business Details. Provide a Support Contact Name, Phone #, and Email address.
Once you have settled the batch for all outstanding transactions, the message disappears until the next time the batch remains open for more than 24 hours.
How can we improve this information?
Registered internal users can comment. Merchants, have a suggestion? Tell us more.