Non-Refundable Items

Designate an item as non-refundable on the Item Details screen.

1. From Home, navigate to Items > Item List.
2. Select an item. Scroll through a list of items or use search options to find an item. See Find an Item.
3. On the Item Details screen, under the Details tab, disable the Refundable slider.
• Note: Items are marked as refundable by default.
4. Tap Save.

Merchants can determine whether or not an item has been designated as non-refundable by viewing the Refunds screen under the Local Menu.

1. On the Register app, ring up an order that includes the non-refundable item and process payment.
2. From the Local Menu, select Refund.
3. On the Refunds screen, tap Find Order.
4. Select the order with the non-refundable item(s).
5. Non-refundable items display as gray.
• Note: Non-refundable items do not display when tapping the Find Items button on the Refunds screen.