(NOTE: THIS ARTICLE HAS BEEN MOVED TO THE 2021 RELEASE NOTES ARCHIVE. YOU WILL BE REDIRECTED.)
Need to limit quantity sales? Enter a limit in the Order Limit Qty field found in the Item Details > Inventory work area. The quantity in this field restricts customer purchases to that quantity on individual items.
If you have categories or subcategories of items you need to limit, set limits at the category or subcategory level.
After you’ve set an Order Limit Qty for an item, category, or subcategory, a customer attempting to purchase more than the limit is restricted to the quantities you’ve defined.
- A warning is shown in the Register app; staffers simply tap Close to dismiss the message.
- The quantity for the item or items is reduced to meet the Order Limit Qty.
- Staffers can then complete the transaction.
As items are rung up, quantity is checked against the defined Order Limit Qty at the item level, subcategory level, then category level. If any or all of these quantities are defined, the purchase is limited by the defined amount in the Register app.
When an item is added to an order, the quantity is checked against the Order Limit Qty in this order:
- At the item level:
- If the subcategory or category Order Limit Qty is not defined, the item’s Order Limit Qty is used.
- If the subcategory or category Order Limit Qty is defined, they override the item’s Order Limit Qty.
- At the subcategory level:
- If the subcategory Order Limit Qty is not defined, the item’s Order Limit Qty is used.
- If the subcategory Order Limit is defined, it overrides the item’s Order Limit Qty.
- At the category level:
- If the category Order Limit Qty is not defined, and the subcategory limit is not defined, the item’s Order Limit Qty is used.
- If the category Order Limit Qty is not defined, and the subcategory limit is defined, it overrides the item’s Order Limit Qty.
- If the category Order limit is defined, it overrides the subcategory limit and the item’s Order Limit Qty.
- Example:
- A tobacco shop must limit the purchase of electronic cigarettes to 1 per sale, and refill cartridges to 3 per sale.
- Define the Order Limit Qty for the category electronic cigarettes to 1, and the Order Limit Qty for the category refill cartridges to 3.
- Customers can buy up to 1 item from the category electronic cigarettes, and up to 3 items from the category refill cartridges.
- Define the Order Limit Qty for the category electronic cigarettes to 1, and the Order Limit Qty for the category refill cartridges to 3.
- A tobacco shop must limit the purchase of electronic cigarettes to 1 per sale, and refill cartridges to 3 per sale.
Order Limit Qty Settings and Results
| Items | Category | Subcategory | Item | Max Qty: |
| Electronic Cigarettes category items |  |
 |
|
Category |
| Refill Cartridges category items | |
|
|
Category |
| Ltd 20 Refill Mug | |
|
|
Item |
| Cupcake category items | |
|
|
Category |
| Hand sanitizer subcategory items | |
|
|
Subcategory |
From Home, navigate to Item Details > Inventory work area. Enter an amount in the Order Limit Qty field to restrict customer purchases to that quantity.
- Example:
- A coffee shop wants to limit the purchase of their unlimited refills anniversary mug to 1 per sale.
- Define the Order Limit Qty for that item as 1.
- Customers can buy 1 mug per sale.
From Home, navigate to Items > Categories > and tap to select a category. Enter an amount in the Order Limit Qty field to restrict customer purchases to that quantity. The saved Order Limit Qty applies to all items in this category.
- Example:
- A specialty bakery wants to limit cupcake sales to 6 per customer.
- Define the Order Limit Qty for the category cupcakes as 6.
- Customers can buy up to 6 items from the category cupcakes.
From Home, navigate to Items > Categories > and tap to select a category, then a subcategory. Enter an amount in the Order Limit Qty field to restrict customer purchases to that quantity. The saved Order Limit Qty applies to all items in this subcategory.
- Example:
- A retail store needs to limit the purchase of hand sanitizer products to 2 per sale.
- Define the Order Limit Qty for the subcategory hand sanitizers as 2.
- Customers can buy up to 2 items from the subcategory hand sanitizers.
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