Merchants on version 8.370 (August 2024) and above can receive automatic notifications and messages via Exatouch. These notifications can include information about system updates or outages, upcoming releases, state-specific messages, or pending balances.

Merchants enrolled in the RJ Reynolds and/or Altria Scan Data programs may occasionally receive error messages when sending files or running reports. The topics in this article cover the most common problems and solutions.