Merchants on version 8.370 (August 2024) and above can receive automatic notifications and messages via Exatouch. These notifications can include information about system updates or outages, upcoming releases, state-specific messages, or pending balances.

Merchants enrolled in the RJ Reynolds and/or Altria Scan Data programs may occasionally receive error messages when sending files or running reports. The topics in this article cover the most common problems and solutions.

The Surcharge Fee program is a special pricing/fee mitigation program that enables merchants to apply a surcharge fee only to credit card transactions.

This article includes Release Notes from the 2026 calendar year.