Merchant Messaging
Merchants can receive messages about system updates and more from EPI on their Exatouch devices. There are two ways that merchants will receive messages: on the Home Page and in the Task Tray.
Back Office
- Note: The Exatouch Back Office software can be installed for merchants by an Exatouch staff member. To book an installation, visit: https://calendly.com/product-success-team/exatouch-free-back-office-reporting-license.
Custom Register Prompts
Custom prompts allow merchants to program reminders for cashiers and servers that will pop up before moving on to the end of a transaction. This addition to the transaction process can help Exatouch users remember: Retail: Ask…
Admin PIN Requests
While Admins and Power Users typically have the highest level of security permissions in an Exatouch system, there are cases where a Regular User might need to perform a typical Admin or Power User action. Exatouch supports…
Tax Exempt Orders
Tag Alongs
Use Tag Alongs to link two items, simplify orders, and keep track of inventory.
Basic Troubleshooting
This article contains basic troubleshooting information for Exatouch equipment such as payment terminals, printers, and scanners, as well as a list of issues that will require a call to the Exatouch Technical Support Team.
Manual Card Entry
Manual Card Entry is essential functionality for restaurants that offer delivery service. When a customer calls in an order, the card information is manually entered into the system. While this function is idea for merchants who take…